Ioannis RouvasIT & Web Expert

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BIRTHDATE
18-12-1974
EMAIL ME AT 
rοuvasi [at] gmail.cοm
PHONE NO+30 6947 120395

About Me

/Who Am I

A dedicated IT professional with more than 22 years’ experience managing enterprise implementations of IT and automation projects, expert in gathering, analyzing and defining business and functional requirements, designing processes, workflows and solutions for IT systems and networks.

Specialties:

  • Project Management
  • Risk and Change Management
  • Web Analytics and SEO
  • Corporate Cybersecurity Management
  • Incident Response and Advanced Forensics

Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.

- Aristotle -

 

Skills

100%sysAdmin
95%HTML/CSS3
90%Web Analytics / SEO
75%Project Management

Resume

/My entire career

Experience
1/6/2018 - Present

CRM Sub-regional Business and Process IT Expert

International IT Expert and advisor on the use of CRM system (salesforce.com) and its relevant modules/analytics with focus on the affiliates in Central and Eastern Europe: (Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Hungary, Romania, Greece, South Africa, Croatia & Russia). Consulting and Supporting all front and back office processes and related systems with focus on […]

International IT Expert and advisor on the use of CRM system (salesforce.com) and its relevant modules/analytics with focus on the affiliates in Central and Eastern Europe: (Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Hungary, Romania, Greece, South Africa, Croatia & Russia). Consulting and Supporting all front and back office processes and related systems with focus on technical and application service for Enterprise CRM system - salesforce.com and SAP systems and modules. Drive harmonized best practice business processes and Partners with leadership and teams in order to identify business needs and address them with system functions. Implement, Execute, Manage and Coordinate Change requests / new functionalities and process for the Region. Performing cross country key and end-user support and training.Broad experience in:

  • Salesforce.com (REXIS)
  • CRM Datawarehouse
  • SAP ERP (Service management)
  • Project and change Management
  • Customer Relationship Management (CRM) Digital Transformation
  • Business Intelligence (BI) – Analytics
 

ICT / CRM Consultant

Roche Diagnostics (Hellas) S.A.

ICT Local Service Desk, Web Expert / Analytics Expert, Salesforce1 CRM Administration

01/01/2017 - 31/05/2018
01/05/2016 - 31/12/2016

Project REXIS Country Project Manager

Roche Diagnostics (Hellas) S.A.

SalesForce Cloud platform CRM solution for Customer Support and Technical Services.
Lead the Country CRM roll-out , Change Management, Application Lifecycle Management, Business Process analysis, Team Management, Key User Trainer

Senior Workflow & Lab IT Solutions specialist

Roche Diagnostics (Hellas) S.A.

Manage large-scale company's pre/meta-analytical automation and Lab IT middleware solutions for hospitals and private clinics. High Standard Process mapping and workflow consultation for Lab Automation.

01/10/2013 - 31/07/2015
01/11/2007 - 30/09/2013

Workflow & Lab IT Solutions specialist

Roche Diagnostics (Hellas) S.A.

High standard consulting services for Workflow and IT solutions

Senior L.I.S. – Blood Bank Solutions Specialist

Computer Control Systems SA (C.C.S.)

Installation, Configuration and support for L.I.S. solution MediLAB and Blood bank solution eAIMA

Customer consultancy and training.

1/1/2002 - 31/10/2007
01/01/1995 - 31/12/2001

Laboratory Information Systems Specialist

MEDICON HELLAS S.A.

 Installation and support of in house L.I.S. solution, Customer Training and Support, Over 100 installations Nation wide

Courses
12-13/10/2009

Response International

Customer Service Plus

Hellenic Management Association

Emotional Intelligence to the Workplace

01/03/2010
04/06/2001

Athens chamber of commerce and industry

Business Certification as Informatics Professional

Microsoft Official Curriculum

Supporting Microsoft Windows In the Enterprise

14/07/1997
09/06/1997

Microsoft Official Curriculum

Administering Microsoft Windows

Education
1990 - 1993

1st Technical and Professional Lyceum of Halandri

Technical High School, Electrical and Electronics Engineering.

End

Recommendations

I had the pleasure and the honour to work closely with Mr. Ioannis Rouvas for over 7 years and from different positions within Roche Diagnostics (Hellas) S.A.Ioannis joined the Lab Organization on Nov. 2007. He brought with him the much needed of expertise of IT in the field of IVD and skills that helped the Lab Organization dept move forward in a very competitive landscape. Most importantly he was quickly integrated in the team and the environment of a multinational company. Ioannis is a person you know you can rely and count on. He performs his duties at all times with a high degree of professionalism and is a real team-player. Ioannis is always keen to learn new things and adapt.
I strongly recommend Ioannis to any potential employer, not only for his skills and expertise but also for his dedication, passion, integrity and excellent character.
Angelos Evangelopoulos,
Head of Professional Services,
Roche Diagnostics (Hellas) S.A.
Ioannis was member of the Lab Organization Team from 11/2007 to 7/2015. We worked together on daily basis.

During that time, Ioannis proved to be incredibly helpful and knowledgeable. He maintained enduring, value-driven relationships with the stakeholders of the company and managed to overcome obstacles with flexibility applying the highest professional standards.

His main duties included implementation and after sales support of Lab Automation and IT solutions. As a consultant he offered high standard services on systems optimization by utilizing advanced simulation tools for data analysis.

At Vioiatriki Core Labs he delivered exceptional results on optimizing instruments for best performance, meeting the most demanding customer needs for throughput and fast result reporting.

I heartily recommend Ioannis and would be happy to work with him again.

Konstantinos Panoutsopoulos,
Head of Laboratory Organization & Quality Control,
Roche Diagnostics (Hellas) S.A.

Blog

/My Journal

Awards
Feb 9

Roche Management Awards 2010 Winner

CRM Consultant

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News
Oct 22

How to Configure Your iPhone to Work for You, Not Against You

The Very, Very Complete Guide to Productivity, Focus, and Your Own Longevity The iPhone could be an incredible tool, but most people use their phone as a life-shortening distraction device.…

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How can companies manage their data in an effective way?

In today's digital age, managing your organization's data has never been more important. What are the problems organizations are facing today when dealing with data? “Data is the new currency…

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Jul 12
Feb 5

Elevating IT’s role within the business

IT Department from cost center to business leader Rising consumer expectations, combined with increased competition and rapid technological advancements, have led to an environment where if you think you’re standing…

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Contact

/Get in touch with me, or just say Hi!

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